Airport Customer Services

Objective:

Learn about key customer service skills and become a better airport service provider by understanding the various types, needs and behaviors of airport customers. This unique and the first of its kind intensive IATA approved course is job oriented, which gives an insight on how to handle customers at the airport. Customer Services is vital to the success of any airline. We provide a clear understanding of the essential role you play within your organization as a service provider. In this course you will gain a working knowledge of all aspects of the Airport Passenger Service functions, which includes Airport Customer Services and Functions of various agencies, Check-in Procedures, Mishandled Baggage, and Special Handling etc.

The technical skills coupled with the skills to assist passengers in a professional customer focused approach will help to ensure your customers keep coming back.

Designed for: This course is designed for young energetic people, who are very customer oriented and are interested in making a career as Customer Services Agents at the airport. Airport duties require their staff to work shifts including night shifts, students with the inclination and drive will benefit from this course. Since this course highlights on a very high level of customer service, students have a chance of placements in all the service industry sectors, like Call Centers, Travel Agency, Hotels, Cruise Liners and corporate houses apart from Airlines.

Eligibility: Graduates or a minimum 10 + 2 with a good command over spoken English.